We're seeking an experienced Customer Service Representative to join our clients team on a temporary to permanent basis. As a key member of the customer-facing team, you will be responsible for providing exceptional support to their clients through phone calls, answering queries, and resolving issues in a timely and professional manner. We are looking for someone with a proven track record of delivering excellent customer service. Benefits: Opportunity to work with a dynamic and growing company Training and development opportunities to enhance your skills Collaborative and supportive work environment Key Responsibilities and Requirements: Answer and respond to customer inquiries via phone, email, and other communication channels Provide exceptional customer service, resolving issues and escalating concerns as necessary Utilise SAP (training provided) to manage customer interactions and resolve issues Develop and maintain strong relationships with clients, identifying and addressing their needs Collaborate with internal teams to resolve complex issues and improve overall customer experience Maintain accurate records and reports, adhering to company policies and procedures. Requirements: 2 years of experience in customer service, with a proven track record of delivering excellent results Proven ability to work in a fast-paced environment, handling multiple calls and queries simultaneously Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues Experience with SAP system would be beneficial Ability to work independently and as part of a team Strong problem-solving and conflict resolution skills If you think this could be the role for you then please apply now Or, if you have any questions please contact Nicole Clarke from Fuse Recruitment. At Fuse, we specialise in recruitment for the manufacturing industry and actively source for a broad range of established clients. If you are a customer service professional looking for your next opportunity, we'd love to hear from you If you know someone looking for a job, refer them to us and we'll give you $500 if we find them a new role ChooseFuse