About us We believe the efficient electrification of our homes and businesses is one of the most important transformations needed to have a sustainable future. It’s our mission to save energy through the upgrade of appliances and installing clean energy sources to reduce our reliance on fossil fuels without sacrificing quality of life. MAC Trade Services is a leader in energy efficiency and sustainability solutions. Founded in 2014, MAC has grown to become one of the largest energy services companies in South Australia, upgrading more than 5,000 homes and businesses every year. We also operate in New South Wales and Victoria, helping more homes and businesses access energy-efficient solutions and government rebates. We support the biggest energy retailers in the delivery of their annual emissions saving targets and are expanding these services to all States. The MAC team provide a wide range of behind-the-meter energy services, from Lighting upgrades though to Hot water, batteries, refrigeration, heating and cooling as well as EV charging stations. Our engineering team have designed, built and commissioned some of the largest solar and battery projects in Australia, building distributed energy resources and demand response assets throughout the National Energy Market. MAC Trade Services was founded on the principals of quality, reliability, and integrity. We work with leading Australian and International brands and are proud of our vast network of highly skilled and trained tradespeople. Reasons to work for MAC • We are an award-winning company. • Work-life balance is important. • We believe in growth and development. • Recognition and appreciation is ingrained in our culture. • We are fair and consistent and believe in transparency. • You will work with the top professionals in the industry. • Your ideas are important. • You will have a strong sense of purpose. • We believe in our company mission and future vision. • Values mean everything. The opportunity We are seeking an extraordinary customer-focused individual to join our growing team to provide exceptional support to our customers and installers. You can expect to be responsible for; • Providing inbound and outbound call centre support for new and existing customers. • Managing documentation and data generated from residential activities. • Undertaking administration support for a wide range of scheme-based activities. What you will bring • Strong time management with the ability to work autonomously and collaboratively in a small team across a wide range of capabilities. • Administration knowledge and high level of accuracy and attention to detail. • Excellent communication and proven customer service skills. • Demonstrates adaptability, positivity and has a problem solving can do attitude. What we offer MAC is committed to empowering our people by supporting their growth and development . In addition we are proud to offer: • Flexible working arrangements tailored to each employee. • Connection to community offering ‘Give Back’ days and volunteering opportunities. • Above industry standard entitlements for parental leave, personal leave and paid wellbeing days. • Employee Assistance Program for staff and families . • Staff financial incentive scheme. MAC Trade Services was honoured with the inaugural “EEC Inclusion Champion” Award at the 2024 Energy Efficiency Council (EEC) Awards in Sydney in May 2024. This prestigious recognition was awarded to us for our unwavering commitment to fostering a workplace that embraces diversity, equity, and inclusion. How to apply We are keen to hear from interested applicants as soon as possible and will be undertaking interviews on-going. Selected candidates will be asked to undertake a behavioural and aptitude assessment (on-line) prior to progressing each application. It’s important you know if MAC Trade Services is the right culture fit for you and vise versa. Please apply by submitting a one-page Cover Letter and current Resume in Word Format. The successful applicant will be required to undergo background checks such as validation of qualifications, employment history, working rights, criminal history check and references.