ABOUT US As an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game – from grassroots to elite. Together, we put on the game, deliver important events, communicate with our fans, run community programs, develop coaches and umpires, collaborate with partners, delight members, support clubs and so much more. While our roles may vary, we are all united by a common goal, to progress the game so that everyone can share in its heritage and possibilities. The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/ Vulnerable People check and a satisfactory criminal history record check. We are an Equal Opportunity employer and firmly believe that diversity and inclusion is an important part of both the AFL and the communities in which we operate. Our game is for everyone, and we strive to be a workplace for everyone. Aboriginal and Torres Strait Islander peoples are encouraged to apply. ABOUT THE ROLE The Premium Membership Casual is responsible for providing operational, administrative, and general support across the Membership & Premium Products team. The role will be engaged across the AFL and Premium Membership Operations & Customer Service work stream. A DAY IN THE LIFE OF Key Accountabilities: Communicate and engage with members; support and assist with all AFL and premium member-related queries via phone, email and in person on matchdays. Initiate and deliver customer service solutions Reporting escalated member and match day issues, assistance in resolutions Maintenance of membership records within CRM and ticketing platform, ensuring accuracy and information recording for each customer interaction Match day assistance at the MCG, Marvel Stadium, and other venues. Minimum of one match day box office shift per week, including Saturdays and Sundays. After hours and weekend work required . Must be available for 50% of AFL games in Melbourne Contribute to the development of customer service strategy to build a strong service culture. Foster relationships with internal stakeholders and members. Assist with data entry tasks and reconciliation processes. Assist with matchday activations and dining coordination. OUR IDEAL TEAM MEMBER Excellent interpersonal, written, and verbal communication skills Strong attention to detail Proficient in the use of Microsoft Office suite An understanding and ability to learn CRM systems Career interest in AFL and/or sporting environment OUR CULTURE Please visit www.afl.com.au/careers/our-organisation Applications Close: 14 April 2025