Join Our Team at Mountain Heritage Hotel & Falls Mountain Retreat Nestled in the breathtaking Blue Mountains, Mountain Heritage Hotel & Falls Mountain Retreat isn’t just a place to stay – it’s a place to experience. With stunning views over the Jamison Valley and a warm boutique atmosphere, our hotel is where guests come to unwind, celebrate, and make lifelong memories. Now part of the ICC Group , we’re growing – and we want YOU to be part of it We’re on the lookout for a vibrant, friendly, and professional person to join our Hotel Reception team. About the Role Part-time | Minimum 15 hours per week Be the face of our hotel – first impressions matter You’ll handle check-ins, check-outs, and guest inquiries with a smile. Reservations & guest services – from booking dream getaways to assisting with special requests, you’ll help create unforgettable experiences. A little bit of everything – from front desk duties to lending a hand with light housekeeping, you’ll keep things running smoothly. Bring passion, attention to detail, and a love for great service to every shift What We’re Looking For Experience in hotel front desk or housekeeping is a plus, but not essential – we can teach you A people person through and through – you love making guests feel special. Someone self-motivated, organised, and proactive – you take initiative and get things done. Immaculately presented with a professional yet warm and friendly demeanour. Able to work well under pressure and keep cool in any situation. Flexible availability – our hotel operates 7 days a week , including days, nights, weekends, and public holidays. Why You’ll Love Working With Us Flexible rosters to suit your lifestyle. On-site parking – no stress about finding a spot Ongoing training & development – we’ll help you grow in your career. Employee benefits program – including discounted hotel stays across our group Health & wellbeing benefits – because we care about our people. Pay: Level 2 As per the Hospitality Industry General Award 2020 Sound like the perfect role for you? Apply now – we can’t wait to meet you This version is engaging, welcoming, and fun while still covering all the key details. Let me know if you’d like any tweaks