Job Description The Customer Service Specialist is proactive and customer-focused, overseeing the entire order process, from placement to delivery, acting as a vital connection between AbbVie, outsourced partners, and customers. The role involves managing inquiries, claims and fostering relationships, and maintaining effective communication with third-party logistics to ensure service standards are met. This position contributes to AbbVie’s reputation for reliability and supports our mission of customer satisfaction. KEY DUTIES AND RESPONSIBILITIES Serve as the primary contact for customer inquiries and complaints, providing prompt and effective solutions. Accurately process customer orders, returns, and rebates. Coordinate orders and product allocations to ensure timely deliveries. Manage equipment logistics for hospitals. Collaborate with internal and external teams to support business initiatives. Maintain optimal inventory levels with wholesalers. Assist in the setup and launch of new products, ensuring smooth integration.