Are you ready to enter a thriving industry and play a pivotal role in our market-leading company? We're looking for an Administration Assistant to join our dynamic team. Working closely with our Product Manager, you'll be at the heart of our operations, performing vital administrative tasks and fostering strong client relationships. Why Lift Shop? Since 2003, Lift Shop has led the way in mid to upmarket residential lifts, delivering cutting-edge solutions with style and reliability. With our hubs in Sydney, Melbourne, Brisbane, Perth, and Los Angeles, we're making global waves. Discover more about us at www.liftshop.com.au or take a peek at our USA site, www.elevatorboutique.com Our successful team of over 150 full-time staff enjoys a secure, rewarding, and energetic workplace – and we're looking for a proactive and organised Administration Assistant to join us. Key Responsibilities: Assist with general administrative tasks such as filing, managing correspondence, and supporting the leadership team. Perform data entry tasks to accurately record client information, order details, and other relevant data. Maintain detailed and accurate records of client interactions in our database. Coordinate with internal teams to ensure the timely resolution of any issues affecting order fulfilment. Make outbound calls to clients to provide updates on their orders and advise of any delays. Handling telephone and email communications with internal and external stakeholders, including clients and suppliers. What You Bring to the Role: Previous experience in customer service or administrative roles. Strong organizational skills and impeccable attention to detail. Excellent communication skills, both written and verbal. Comfortable engaging with clients over the phone and email in a professional manner. Experience in data entry or similar administrative tasks is advantageous. What's In It For You? Competitive salary paid promptly every time Supportive colleagues and a culture built on teamwork and camaraderie. Complimentary meals daily, plus all the Campos coffee you can handle. A modern, vibrant office designed for collaboration and success. Conveniently located within walking distance to Westfields Eastgardens. If you're ready to jump into an exciting industry where you can make a real impact and take pride in your work, we look forward to hearing from you