Level 1 Help Desk Engineer — Doncaster, Manningham Area

We are looking for a Level 1 Help Desk Engineer to provide onsite IT support for The Johns Lyng Team based in Doncaster. This role is ideal for an IT professional with 1 years of experience, looking to gain hands-on exposure in a dynamic enterprise environment. As the first point of contact for IT support, you will troubleshoot hardware, software, and network issues, ensuring a seamless user experience. The ideal candidate is proactive, customer-focused, and eager to expand their technical skills. Key Responsibilities: Provide onsite and remote Level 1 technical support to end users. Troubleshoot hardware, software, and networking issues across Windows and Microsoft 365 environments. Manage and resolve IT support tickets in a timely manner, escalating when necessary. Install, configure, and maintain IT equipment such as desktops, laptops, printers, and mobile devices. Document issues, solutions, and processes in the ticketing system. Provide basic training and guidance to end users on IT best practices. Work collaboratively with Level 2/3 engineers to enhance overall IT service delivery. What We’re Looking For: 1 years of experience in an IT support/help desk role. Strong troubleshooting skills in Windows OS, Microsoft 365, Active Directory, and basic networking. Experience with remote desktop tools and ticketing systems. Ability to explain technical issues to non-technical users in a clear and friendly manner. A strong customer service mindset with excellent communication skills. Bonus Points For: Experience with Azure, Intune, and IT security best practices. IT certifications (CompTIA A, Microsoft Fundamentals, etc.). Exposure to MSP (Managed Service Provider) environments. We Offer: An immediate start A respected organisation with stability and security Support, training and guidance from experienced managers A positive and rewarding team culture Up to date technology Discounts on technology, cars, fashion, and leisure Laptop provided Annual salary reviews Please note: The successful candidate must have the right to work in Australia and be prepared to undergo a pre-employment medical examination and criminal background check if required.

Applications close Sunday, 20 April 2025
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