Join a successful local business on a strategic growth path Become the Product knowledge expert for external stakeholders Be part of an Australian Owned & Operated Manufacturing Company About the Role: Our client is a highly successful family owned Gold Coast manufacturing business, who has been in operation for over 50 years and provides innovative and safe lifting solutions for heavy machinery in the mining and construction industry. Due to continued growth, a newly created position is now available for a pro-active and self-motivated Internal Sales Support Coordinator, who will be responsible for handling inbound sales and customer service calls and enquiries, providing quotations to new and existing customers, following up on leads and providing administration support to the National Business Development Manager. This role plays an integral part in the companies sales success, ensuring a smooth customer journey, from the initial enquiry, through to delivery. What's great about this role: Busy, challenging role with lots of variety Career growth and development opportunities Be part of a dynamic, team-oriented, productive workforce High successful business with an excellent culture Duties: Be the first point of contact and respond to inbound customer calls, sales leads and email enquiries Decipher customer requests and where required triage to the correct personnel Follow up on quotations and coordinate follow ups to customer requests from other team members Provide quotations for products, including freight and logistics Collaborate with cross functional teams to ensure a seamless customer experience Become a subject matter expert, being able to provide adequate information or source appropriate products to meet the clients needs Build and maintain relationships with Customers with a view to generating sales and revenue objectives Develop an overall understanding of the range of products and services Process and action customer requests such as product availability, coordination of trials and/or product demonstrations etc Skills and Experience: Minimum 2 years internal or external sales & customer support experience Proficient computer skills and ability to use internal company CRM systems High level problem solving skills, with the ability to troubleshoot customer requests Be an analytical thinker with a mechanical/technical mindset Excellent communication skills, both written and verbal Self-motivated, enthusiastic "can-do" attitude Professional manner and the ability to utilise your initiative Time management & excellent organizational skills Please note; this position is not suitable to an individual who is requiring sponsorship to work in Australia. How to apply All applications are to be submitted online – click APPLY. We will be reviewing applications as they are received so apply today Please note only candidates that meet our client’s selection criteria will be contacted. JOB ID: LB100388/1.0