The Role: We are looking for an enthusiastic Customer Service / Administrator/ Office Support to join our growing team. You will be part of a performance driven team and be responsible for assisting clients with telephone enquiries, performing administrative tasks and providing exceptional customer service. Your primary objectives will be to: Act as the first point of contact for customer enquiries Take inbound calls, make outbound calls and process documentation Manage customer files in workflow management system Liaise with customers and service providers Handling a variety of administrative tasks such as data entry, excel spreadsheets, and document management. Using a QA software program to assist with Quality Control in manufacturing Skills & Experience Required: Proven experience in an administrative or office support role within the Construction Industry Proficient in using Excel and Xero. Experience in CONQA an advantage but not essential Excellent communication skills, both written and verbal Proficiency in Microsoft Office with Intermediate Computer skills Independent decision-making capability and proactive problem-solving skills Highly adaptable, with the ability manage conflicting priorities Ability to show initiative and work effectively in a rapidly changing environment You must have the right to work in Australia to be considered for this position Please send your resume to infopayworx.com.au