Work options: Hybrid Our Customer Service team has an exciting opportunity available for a driven, people centric and forward-thinking Team Leader to support our e-Commerce Customer Service team. This role is responsible for leading a team of high performing Customer Service Representatives responsible for supporting all e-commerce activity and related internal and external customer queries. So, what goes in to making that happen? Partnering with the e-comm Team Leader to lead and develop a team of 7 Customer Service Representatives, supporting with relevant escalations or complex cases Setting and communicating daily priorities for the team, while ensuring daily checklists are being actioned in accordance with customer service’s SLAs and KPIs Acting as an escalation point for complex customer cases or troubleshooting Producing and analysis of daily Salesforce reports to determine priorities and workflows Collaborate with key internal stakeholders across eCommerce, Warehouse and Systems Solutions to ensure all processes are clear Coordinate process improvement projects in consultation with key internal stakeholders In return, we offer: A permanent full-time opportunity Salary bonuses 17.5% annual leave loading Flexible hybrid work options Convenient Marsden Park location in a new head office facility, closely connected to the M7, with ample free parking Free onsite gym and personal training sessions Generous staff discount A collaborative, supportive and high performing team culture with career growth opportunities – We love promoting from within Opportunities to give back through community and team events That’s enough about us Here’s what we hope to see from you: Minimum 3 years’ experience in customer service or shared services environment Demonstrated aptiude in monitoring, developing, and driving performance in a diverse team Previous project management experience is highly desirable Excellent communication skills (written and verbal) with experience in dealing with multiple internal and external audiences Proven ability to ideate and roll out process improvements cross functionally Excellent analytical skill set, with the ability to identify opportunities and performance from data Intermediate excel skill set Driven and proactive individual who can manage their workload in a fast-paced and agile environment At ASICS, we work together as one team to bring a performance mindset to life everyday - Are you ready to pursue your career goals? Apply Today ASICS is proud to be an Equal Employment Opportunity employer, where everyone’s ideas and contributions are respected. We are committed to engaging a diverse workforce, and our hiring decisions are made with the best candidate for the role at the forefront. We encourage people of all ages, abilities, and cultural backgrounds to apply to join our team.