About the Company Join a reputable Australian business with over 50 years of success in the building and construction industry. Specializing in high-quality products and expert services, the company has maintained strong market leadership, a loyal client base, and continued growth. They are now seeking a dedicated Customer Service/Sales Support Officer to become part of their dynamic team at their Western Sydney head office. This is a full-time, permanent position, offering on-site parking and additional benefits. About the Role As a Customer Service/Sales Support Officer, you’ll report to the Customer Service Team Leader and play a key role in delivering exceptional service in a fast-paced environment. Your responsibilities will include: Managing customer phone inquiries and ensuring top-notch service Processing orders, invoicing, and stock inquiries, including follow-up calls for back orders Preparing quotes for customers and handling sales-related inquiries Managing credits and stock returns Assisting with stocktakes Maintaining reports and database records Taking on other tasks as requested by the team Preferred Experience The ideal candidate will bring: 2 to 3 years of experience in a customer service-focused role, preferably in a similar industry Strong communication skills, both written and verbal A positive, energetic, and solution-oriented approach with a genuine willingness to help Excellent attention to detail The ability to manage multiple tasks efficiently and meet deadlines Strong administrative and computer system skills A collaborative attitude and the ability to thrive in a team environment For more information or to apply, please contact Aiden Szot at 02 9168 8071.