Customer Service Coordinator – Installations The Recruitment People provide Recruitment and HR Solutions. Are you an experienced customer service professional with a background in administrative support? We’re recruiting for a Customer Service Coordinator to join a well-established company specialising in climate control solutions to both commercial and domestic customers. The Role: This full-time, permanent position in a small team. The role to ensure the smooth administration of installation projects for residential builders. You will be a key player in coordinating the administration of job orders within the Customer Service department. Working closely with residential builders and installers, you will ensure each installation project is well-managed from start to finish, without the need for scheduling. You’ll oversee the administration side of the job orders, ensuring timely updates, order processing, and communication between stakeholders. Key Responsibilities: Coordinate job orders and ensure accurate information is updated in the system (SimPRO) Communicate with residential builders, installers, and the customer service team to ensure timely project completion Ensure payments are processed, including invoicing for completed jobs Manage job-related administration tasks, including ordering necessary parts and materials for installations & completion Monitor email and phone correspondence, managing enquiries and updates between stakeholders Maintain accurate records and file management within internal systems Assist with general administrative duties to support the smooth operation of the team Applicant Requirements: Previous experience in a customer service & administrative support role, ideally within the construction or trades industry (experience with installation projects is a plus) Proficiency in SimPRO or similar job management software (preferred but not essential) Strong organisational skills and attention to detail Excellent communication skills with the ability to manage stakeholder relationships effectively Ability to handle multiple tasks and manage time effectively Proficiency in Microsoft Office Suite A team player with the ability to work independently in a fast-paced environment Proven track record in multitasking This is a full-time, on-site role (7am - 4pm), offering a stable working environment within a small team of 2-3. If you have experience coordinating administrative processes in a project-based setting and are looking for a challenging yet rewarding role, apply today Shortlisted applicants will be contacted.