Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time. Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear. The Opportunity The Cochlear Care Centre’s key objective is to provide access to high quality audiological care for recipients with a Cochlear Implantable Hearing Solution. The centre delivers clinical assessment of candidates for suitability for implantable solutions, and support following surgery. This is a truly unique opportunity for a Customer Support / Medical Receptionist to join our thriving Cochlear Care Centers in East Melbourne and Berwick. Flexibility will be required to work between these 2 locations. The Medical Receptionist is responsible for organising and coordinating office operations and procedures in order to ensure clinic effectiveness and efficiency. This role will often be patients’ first point of contact with the clinic and play an integral part in forming positive relationships in the community. This is a parental leave position for 12 Months until May 2026. Responsibilities include: Manage phone and email inquiries to the clinic in a professional manner Manage the scheduling system, including booking and confirming appointments Provide initial information and develop and maintain client records from customer inquiries Provide excellent customer service to clients when they present at the clinic Understand the processes (including creating quotes and requesting money through the appropriate portals) for the National Disability Insurance Scheme (NDIS), Department of Veterans’ Affairs (DVA) and process payments accordingly Understand the Medicare billing process and action accordingly Maintain stock of spare parts at the Cochlear Care Centre (CCC) for both Hearing Australia clients and private patients as per the CCC ‘Kanban’ system In consultation with the site Cochlear Care Centre Clinical Lead, manage the exchange of parts at ‘switch on’ deemed unsuitable and check for completeness of orders of implant systems and remedy errors in supply Provide device troubleshooting assistance to clients in person, over the phone and/or via email Provide spare parts where possible to keep patients ‘on the air’ or advise of available support options from Hearing Australia or Cochlear Liaise with the Audiologists regarding issues that require their expertise; refer client to appropriate Audiologist for any billable testing associated with troubleshooting Support and facilitate programs run by the clinic to enhance recipient awareness and use of technology solutions as required Ensure device and technology knowledge is up to date and ensure best customer service; completing and attending training, as required Provide remote administration support to the staff working at any of the 3 Cochlear Care Centres (East Melbourne, Berwick and Geelong), as needed You Bring Your Skills and Experience As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience: Minimum: Minimum 2 years’ experience in reception/office administration role or equivalent Strong computer skills, including ability to operate computerized accounting, spreadsheets, and word processing Strong decision making and problem-solving skills Effective listening, verbal and written communication skills Effective time management skills Excellent interpersonal skills Ability to work flexibly Must be able to work independently as well as a part of a team High attention to detail and detail oriented Ability to occasionally travel to Melbourne and/or Berwick CCCs for training, team building or leave cover purposes, as required Ideal : Experience in preparation of reports Experience in process improvement Experience in a health care/ medical clinic setting Experience with Practice Management software/Medicare Billing Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below. CochlearCareers How we recognise your contribution We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you. For more information about Life at Cochlear, visit www.cochlearcareers.com At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.