About the Role As a Customer Service Specialist at Probe CX, you will be a key point of contact for the Australian public, offering guidance and support regarding government services. Based in our Springfield, Queensland office, you will provide clear and helpful information, ensuring individuals and businesses can easily access the assistance they need. What You'll Be Doing Provide empathetic and efficient responses to customer inquiries via phone. Maintain accurate records of interactions using our CRM system. Offer comprehensive information on government programs and procedures. Ensure a positive and professional customer experience at all times. What We're Looking For Exceptional communication skills and a genuine desire to help others. A commitment to providing excellent customer service. Adaptability and the ability to thrive in a fast-paced environment. Must be an Australian Citizen with a 5-year Australian residency history. Availability to work rotating shifts between Monday to Friday, 8:00 am to 8:00 pm. Why Probe CX? Supportive Community : Be part of a collaborative team that values your well-being and professional development. Career Progression : Start your journey and unlock opportunities for advancement within a company that invests in your potential. Many of our Team Leaders, Trainers, and Operations Managers began their careers as a Customer Service Specialist , including our CEO. Meaningful Work : Provide essential support to the public, helping them access vital government services. Inclusive Culture : Join a workplace where diversity is celebrated, and every voice is heard. Key Contributor: Play a critical role in ensuring the efficient delivery of government services to the community. Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. At Probe CX equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%