Job Description WHAT YOU WILL BE DOING: In collaboration with the Reservations Supervisor and Rooms Division Manager, allocate room inventory with a special attention paid to group reservations. Accurately process both FIT and group bookings, including availability requests, confirmations, payment schedules, within the required timeframes. Establish a strong working relationship with our guests and clients. Establishing strong relationships and accuracy in addressing guest needs/requirements Monitor and report on market trends to assist the Director of Sales & Marketing and Revenue team. Produce reports and statistics as requested, including business turnaways and group forecasts. Assist with the management of payments, cancellations, rooming lists, and terms and conditions.