Join Our Dynamic Team & Make a Difference Competitive Pay | Growth Opportunities | Vibrant Work Culture Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment? If yes, then we want YOU to join our team at Ruttley Services About Us At Ruttley Services – Plumbing & Electrical, we’ve been transforming homes and businesses across the North Shore, Eastern Suburbs, Northern Beaches, and Sydney Metro for over a decade. Our commitment to exceptional service has earned us over 300 glowing online reviews. We live by our motto: “Reliable, Responsive, Reassuring…That’s Ruttley.” Why You’ll Love Working With Us Competitive Remuneration Package: Your hard work deserves a rewarding pay. Career Growth: We invest in your future with continuous learning and development opportunities. Fantastic Team Culture: Join a supportive, energetic team that values your contributions. Fun Work Outings: We believe in work-life balance and having fun along the way Your Role As a CSR, you’ll be the heartbeat of our customer experience, ensuring every client feels valued and heard. Your responsibilities include: Customer Service Excellence: Handling inbound calls and scheduling service requests (300 to 500 calls per week) Managing website scheduling requests Conducting customer follow-up calls Engaging in outbound customer service calls during quieter periods Tracking and analyzing advertising sources General administration support What We’re Looking For Superb Communication Skills: Articulate in writing and speaking with an impactful presence. Customer Service Pro: Exceptional phone and email etiquette with a knack for making clients feel special. Tech-Savvy: Proficient in Microsoft 365 and quick to learn new systems. Experience with CRM systems is a plus. Creative Thinker: Attention to detail with a flair for innovative solutions. Proactive Attitude: Self-driven, able to work independently and as part of a team. The Ideal CSR Curious: Always asking questions and seeking to understand. Personable: Brings energy and personality to every interaction. Clear Communicator: Speaks with confidence and clarity. Patient: Takes time to understand and assist customers thoroughly. Detail-Oriented: Never misses a beat in gathering and processing information. Empathetic: Understands and reassures customers. Attentive Listener: Truly listens and responds to customer needs. Perks & Benefits Career Advancement: Clear paths for progression within a growing company. Team Spirit: Be part of a close-knit team that celebrates successes together. Continuous Learning: Access to ongoing training and development programs. Exciting Work Environment: Regular team outings and a vibrant workplace culture. Ready to embark on an exciting career journey with us? Click the Apply Now button and let’s get started No recruitment agencies, please.