Seeking a motivated and hands-on Customer Service Team Lead to guide and inspire the customer service team. The successful candidate will have excellent interpersonal skills and a commitment to delivering great customer service. Client Details Our client is an mid-sized organisation within the business services industry. This company is well-respected and has a large footprint, offering business services to a diverse array of clients. Description Key Responsibilities: Lead, mentor, and motivate the customer service team Implement strategies to improve quality of service and productivity Handle complex and escalated customer service issues Monitor and analyse performance metrics Coordinate with other departments to resolve issues Prepare reports and analyse customer service data to improve processes Ensure the highest level of customer service is consistently provided Profile A successful Customer Service Team Lead should have: A solid understanding of performance metrics Proven ability to lead and inspire a team Exceptional communication and interpersonal skills Strong analytical skills, with the ability to interpret customer service data Proven ability to handle complex customer service issues Experience is a contact centre environment Demonstrated ability to implement strategies to improve service quality Job Offer A competitive salary package Opportunity to lead and inspire a dedicated customer service team Work in a professional and supportive environment Opportunity to make a real difference To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Juliet Minahan.