About the role: Gateways On-Call Officers receive incoming calls from Gateways staff seeking support and guidance during their shifts across the various programs that Gateways delivers. This is a casual role. Job Responsibilities: Administration and Support: Answer and follow up support worker calls promptly. Assist with rostering, shift changes, incident reporting, and PRN medication processes, ensuring adherence to procedures. Reporting and Data Collection: Record all calls with caller details and outcomes. Aid in maintaining high-quality incident reports. Staff Support: Ensure compliance with policies and prioritize individual needs. Engage with support staff and escalate issues when necessary. Working with Stakeholders: Maintain clear communication with Child Protection and emergency services. Foster transparent communication with families. Handover and Communication: Log calls, incident reports, and PRNs. Identify and report risks and ensure a comprehensive handover at shift's end. Teamwork: Collaborate within a team culture of respect and cooperation. Actively participate in meetings, supervision, and backfilling shifts as needed. Let’s talk about you Do you possess the following qualifications and skills? Proven experience in providing services to individuals, including children, with complex disabilities. Proficiency in the NDIS Commission Behaviour Support Rules and relevant disability legislation. Strong knowledge of best practices in positive behaviour support. Demonstrated excellence in interpersonal, communication, and negotiation abilities, along with the capacity to collaborate effectively in high-demand settings. Exceptional communication skills, including adeptness in interpersonal relations, conflict resolution, and negotiation. Competence in computer literacy, including electronic records and data management tools, as well as experience with staff rostering using a client database. Please Note: The following compliance documents are required for this role: NDIS Worker Screening Check (or willingness to obtain one) Valid Australian Driver's License Victorian Working with Children Check (employee status) Current First Aid & CPR certificate Qualification in Disability, Community Services, Social Work, or equivalent (desirable) Please include an updated resume and cover letter when submitting your application. For more information, or to obtain a position description, please email recruitmentgateways.com.au