About the company: Our client located in Inner West are looking for a Customer Service Officer to join their team. Leading the industry, they pride themselves on providing the highest quality of service each day. About the Role: A long-term opportunity that offers full-time hours and stability. The right candidate must be punctual and trustworthy with a great sense of time management Duties: - Answer all incoming customer calls in a friendly, professional and efficient manner including conducting follow up/outbound calls as required. - Accurately record customer requests in the CRM system. - Monitor call volumes and take proactive steps to ensure all calls are answered within adopted service standards. - Provide back up to administration and front counter functions as required. - Must adhere to council values: Respect, integrity, compassion, innovation, Skills and Experience: - Full working rights - This position is 35 hours a week. - Ability to work in a team environment. - Call Centre/Phone answering skills - Competence in computer-based data processing, spreadsheets etc - Organisational skills - Time management and punctual - Multi-Tasker More about the Role: - Shifts times: Monday to Friday: 9am - 5pm - Pay rate: $37.45 How to Apply If this sounds like the opportunity you have been looking, then submit your application including an up to date resume.