We are seeking a talented Pre-Sales Engineer to join our Canberra head office. In this role, you will play a key part in developing technical solutions and executing Willyama’s sales strategy in collaboration with the national sales team. As a trusted advisor, you will build strong, lasting relationships with customers while driving the development and delivery of effective IT solutions. This role involves a mix of architectural and technical responsibilities, spanning on-premises and cloud environments, and directly contributing to the success of our projects and customer engagements. AGSVA Negative Vetting 1 (NV1) Clearance is required. Key Responsibilities: Customer Engagement & Advisory • Build strong, proactive relationships with customers, becoming their trusted advisor for consultation and solutions. • Engage with customers and business representatives to understand their business needs, challenges, and potential IT solutions. • Translate complex technical concepts into simple, clear language for customers and stakeholders. • Deliver engaging, informative presentations that effectively showcase solutions and highlight business benefits. Solution Development & Technical Support • Understand customer requirements and work with internal teams to design solutions that align with their needs. • Provide technical support and strategic advice to the sales team to help close deals and enhance customer engagement. • Develop sales materials, including presentations, solution briefs, and technical documentation, to support the sales process and ensure effective communication. Project Collaboration & Execution • Work with internal teams to ensure a smooth build and handover to the business-as-usual (BAU) team when necessary. • Support current and new projects, contributing to the design and execution of IT infrastructure and cloud solutions. • Provide architectural governance across BAU operations and project delivery. Market & Business Strategy • Analyse industry trends, market conditions, and competitor offerings to help inform strategy and improve positioning. • Drive business growth by identifying and developing opportunities within specific verticals or product lines. Required Skills and Experience: • AGSVA NEGATIVE VETTING 1 CLEARANCE IS REQUIRED • 5 years’ experience as an infrastructure architect with a proven track record in cloud design and implementation. • Technical expertise in Microsoft platforms, AWS, Azure Cloud, and Office 365, with certifications preferred. • Solid understanding of security standards and the ability to integrate them into architectural solutions (e.g., ISM, Essential 8). • Ability to drive process and technical improvements for both customer and internal engagements. • Proven experience in ITIL processes and architectural governance. • Strong documentation and stakeholder management skills. • Experience working within a Managed Service Provider environment. Why Join Us? • Gain valuable experience and training in Cyber Security and Governance. • Work within a team that values learning and development. • Opportunities for long-term career growth