Tenacity CX are Australia's leader in Recruitment and Consulting Solutions to the Customer Experience and Contact Centre industry. We are currently looking for a Customer Service Superstar to work in a part time permanent capacity for a leading Australian Insurance brand based in Sydney CBD. In this role, you will be working as part of the Member Services department, where you will be providing high-level customer service to existing members regarding health insurance enquiries via phone and email. Your duties include: Ensuring service expectations of members are met in a fast-paced environment Having consultative conversations with members Managing a high volume of customer service queries via phone and email Adhering to complex compliance and legislative requirements Understanding a high volume of information in relation to the health insurance industry as well as understanding company products, processes and systems to ensure efficient and effective answering of member queries. Participating in coaching and training required to keep knowledge and skills up to date What's in it for you: Part Time Permanent Position – 30 hours per week Work for a Premium Brand that truly values their people Join a fun, inclusive and social work culture $74 salary package, pro-rata Work with a supportive and engaging leadership team You will work in the office full time for the first 5 months to ensure you are set up for success, then transition to a 50% hybrid work from home and office which is located in Sydney’s CBD. Health insurance discounts, health and wellbeing programs, and much more A large organisation offering exciting career pathways Skills & attributes required: Demonstrated customer service experience either face to face or over the phone Previous experience in an office environment Previous experience in Insurance/ Banking/ Finance is a highly desirable, but not essential Ability to have consultative conversations and build strong relationships Excellent communication skills both written and verbal Ability to understand complex policies and navigate multiple systems at once Effective questioning and active listening skills are essential A can-do positive attitude and a strong customer focus is key Please note, you must be an Australian Citizen or Permanent Resident to be eligible to be considered for this role. All successful candidates will be subject to background checks. To apply, please click on the application button and attach your resume in Word Format - We are interviewing immediately