We're looking for a Loan Administration Assistant to join our client a high-performance mortgage broking business. This role is perfect for someone who enjoys structure, organisation, and contributing to a dynamic team. Our client has a clear vision for delivering fantastic outcomes to client and this team member will be essential in creating great outcomes. Why You'll Love This Role: Work in a supportive and collaborative team Play a crucial role in helping clients achieve their property dreams Enjoy variety in your work - no two days are the same Be part of a company that values initiative, ownership, and accountability What You'll Be Doing: Delighting existing clients with a focus on Post Settlement responsibilities (think Annual Reviews, repricing, relationship management) Proactive outbound calling to our existing clients around Fixed and Interest Only loan terms ending Supporting the team by delivering a seamless and high standard of client experience Helping to foster long term client relationships by providing a fantastic experience What We're Looking For: Strong attention to detail - you're the kind of person who double-checks everything A proactive attitude - you anticipate what needs to be done before being asked Excellent communication skills - written and verbal A love for organisation and structure Experience in mortgage broking, finance or banking in a customer service or administration An ideal experience would be working in a settlements in another financial services organisation.