Due to ongoing growth and expansion, we are seeking Customer Service Administrator to join our rewarding Claims Management team About Us: At ClaimsCo we are disrupting the claims management industry with our innovative approach, ensuring honesty, and delivering the best outcomes for our clients whilst holding the insurance claims industry fair and honest. We are unique and value ourselves on our excellent culture and working environment. As we continue fast growth in a highly needed and welcomed advocacy space, we are seeking an exceptional leaders to join our dynamic team based in the Gold Coast. ClaimsCo is also in the process of launching new brands where this role will have the opportunity to play a pivotal role in the company’s future which will impact thousands of customers across Australia. ClaimsCo was recently awarded Great Place to Work Certification™. Responsibilities: Provide administrative support to the claims team, including managing schedules, coordinating appointments, and arranging necessary travel. Answer incoming calls and direct inquiries to the appropriate claims team member. Handle customer inquiries related to claims, resolving issues or escalating them as needed. Contact customers to confirm claim-related appointments, weather cancellations, and rescheduled bookings. Manage referral payments related to claims processing. Maintain and update claims databases, ensuring accuracy and completeness of information. Monitor and allocate CRM activities to support efficient claims management. To be successful you will need to offer: Love being on the phone Excellent organisational and time management skills with the ability to prioritize tasks Strong attention to detail and problem-solving abilities Knowledge in using CRM software for example Pipedrive Effective communication and interpersonal skills Ability to work independently as well as collaboratively in a team environment. The customer-oriented mindset with a dedication to providing outstanding service. Ability to adapt to a fast-paced and dynamic work environment. What’s in it for you: Join a fast growing company with a modern and fun office space. Long-term employment with career progression opportunities Inclusive and Collaborative Culture: Work-Life Balance with flexible work hours Professional Growth Team-Building Activities