Your primary objective will be to respond to customer internal enquiries in a professional timely manner. You will do this by working with a variety of internal external stakeholders. This is a full-time role. Your Role You will play a key role in our drive towards customer excellence. Your day will be varied as you engage with a variety of customers internal colleagues. Start your day by reviewing the performance of response times. Are they in line with the scope time that has been agreed with our customers? Are we aligned with our commercial policies? Review customer surveys act on feedback by providing timely updates. During the day, follow up on outstanding issues to ensure new customers are receiving effective communications we are delivering as promised. On a regular basis, consult with key stakeholders customers to check the progress of your projects, ensuring compliance with our global standards. Your Responsibilities - To ensure that all enquiries are managed as well as identifying resolving issues, complaints or otherdisputes to enhance our customer experience. - To work closely with our internal teams suppliers to develop relationships while resolving issues. - To accurately receive customer orders provide to distribution warehouse teams for processing. - To ensure all performance reporting is provided accurately/timely to key stakeholders. - This is a full-time role Your Skills and Experiences - Educational Background: Diploma or higher in Logistics, Transportation, Business Management, or related fields. - Experience: Minimum of 2 years in customer service or logistics-related roles. - Communication Skills: Strong verbal and written communication abilities to interact effectively with clients and internal teams. - Problem-Solving: Ability to address and resolve customer inquiries and issues promptly. - Technical Proficiency: Familiarity with logistics software and tools, as well as basic computer skills. - Customer Focus: Commitment to delivering excellent customer service and maintaining client satisfaction. - Team Collaboration: Ability to work well in a team-oriented environment. - Attention to Detail: Strong organizational skills and accuracy in handling customer data and documentation. Kuehne Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdeskkuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.