Want to know why it’s an exciting time to join Windermere? Firstly, there is no other organisation quite like us. Why do you ask? We are an independent community service organisation working across the Southeast of Victoria to help those who need it most. Our unique range of services include; Communities for Children, Family Health & Wellbeing, Childhood Development, Education & Support, Early Intervention Therapy Services, NDIS Support Coordination and Plan Management, Homelessness Support, Counselling Services, assistance to support victims of trauma, assault and violent crimes and Recovery Support Services. About the role This opportunity is a crucial part of a vibrant workflow administration team. The administration team is responsible to ensure the effective and smooth running of the office supporting staff and the childcare benefit administration for Windermere Family Day Care and OHSC If you demonstrate experience in all areas of administration, enjoy working together as part of team with varied tasks and your time management skills enable you to work effectively with deadlines – then this position may be just right for you. Windermere is a family friendly environment and working in Pakenham provides great community connection and satisfaction. Job Description Why work at Windermere? We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing. Staff Benefits - this is where we stand out from the crowd Windermere offers staff a wide range of unique benefits beyond the salary. Flexible Ways of Working - home, in the office or combination of both Above Award Personal Leave and 17.5% annual leave loading Gifted days off (between Christmas and New Year) Employee Referral Program - $500 per referral Flexible Leave Scheme (50/52, 51/52) Salary packaging (up to $15,900 per year additional $2,650 meals and entertainment) Structured performance and 1-on-1 development check-ins Secondment and career growth opportunities Staff discount program for everyday items Opportunities for professional development Study Leave provisions Paid Parental Leave Windermere care about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. n our staff survey from May 2024, 90% of respondents said they were " proud to work at Windermere " and 89.7% feel " we are committed to diversity, equity and inclusion ". Now, let’s talk about this exciting opportunity Our Ideal candidate Strong Administration skills (Experience within a similar service is highly desired) Exceptional verbal and written communication skills Timely and accurate administration on a day-to-day basis Keen eye and high attention to detail Ensure policies, procedures and codes are complied with at all times Desired Skills and Experience Key Selection Criteria: Relevant qualifications and/or experience in administration particularly within the community services sector. Demonstrated experience in developing, maintaining and reviewing administrative systems and processes that are efficient and effective. Demonstrated experience administering processes that are well documented and reviewed in accordance with legislative requirements. Experience in consumer liaison, with strong interpersonal skills and a demonstrated capacity for conflict resolution and relationship management to achieve mutually beneficial outcomes. Strong administration, written and verbal communication skills. Ability to work under pressure, be organised, prioritise tasks and work within timelines Ability to work as part of a team at all levels across the organisation, as well as the ability to work independently in a changing environment. Motivated with strong desire to succeed High level of self-motivation, goal orientation and resourcefulness Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible. Current Victorian Drivers’ Licence Willingness to undertake relevant pre-employment screening and checks - Police Check, Pre-Employment Medical and Working with Children's check Right to Work in Australia e.g. Australian Citizen, Permanent Resident or Visa holder with full working rights If this job excites you, then click the “Apply” button to view the detailed Position Description and submit your application. Please also ensure you address the Key Selection Criteria in your application letter. If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Talent Acquisition Specialist via phone 613 8794 1311 or email opportunitieswindermere.org.au Windermere is committed to creating equitable environments for consumers and employees. We do this by building diverse and inclusive services and workspaces, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels.