Come and join ARMA as a Customer Relationship Manager No experience necessary About Us: ARMA Group Holdings is an ASX listed, leading provider of credit management solutions. We provide innovative and industry leading technology that transforms the way businesses engage their customers regarding payments and service a large number of clients across all industry sectors – including some of Australia’s best-known brands In keeping with our group’s commitment to “outstanding customer care” we strive to ensure that we operate with a key focus on respectful, positive, and empathic engagement with all customers to help identify and resolve their financial situation by achieving the best possible outcomes. As a Customer Relationship Manager, day to day will look something like this: Handling a high volume of inbound and outbound collection calls and assisting customers who may be undergoing financial distress. Proactively and empathically negotiating payment with our customers to achieve positive financial outcomes, while adhering to strict and specific compliance and regulatory expectations. Problem solving and objection handling to achieve account resolution in a timely manner. Maintaining strong relationships with all team members while practicing the ARMA Core Values. Meeting the required KPIs and targets as set by your manager. Requirements Proficient in Microsoft Office and a quick learner of database platforms Developed written and verbal communication skills with the ability to demonstrate emotional intelligence, specifically in displaying respect and empathy. Proactive approach to developing relationships with internal and external stakeholders. High level of attention to detail, time-managements skills and the ability to multi-task Customer Service experience is ideal, but not essential. What We Can Offer You The ARMA Family culture is the backbone of our success and working environment. This is why we have such a high calibre of individuals within the business and an amazing retention rate…it all comes down to the fact that we care about our family. Just a few of the benefits of being part of this family community include: • Ongoing development and growth opportunities. • Training & Development Program. • Generous incentives and rewarding bonus scheme • EAP (Employee Assistance Program) available for all staff as we understand and care about your wellbeing. • Being part of a larger and rapidly going ASX list group of companies. • Fun…we work hard and as a result recognise the need for fun Whether this be having a time out playing the PS5 or a game of pool or table tennis, working out in the company gym with our inhouse trainer, to our epic quarterly team outings and annual parties Equal Opportunity Employer ARMA aspires to be the exemplar employer of choice for people from diverse backgrounds. ARMA aims to ensure equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity or Indigenous heritage. We encourage everyone who meets the selection criteria to apply. To apply please submit your resume and cover letter via the below link. Candidates without permanent Australian residency or a valid work visa need not apply. As part of our recruitment process, we require all successful applicants to undergo a police check. This is a mandatory requirement for the position. For more information contact careersarmagroup.com.au We look forward to hearing from you We thank all applicants for their interest; however, only those selected for an interview will be contacted.