Job Description As an Overnight Receptionist, you'll be key in creating a smooth and enjoyable overnight experience for our guests, offering exceptional service from start to finish. As the first and last point of contact, you'll set the tone with warm, genuine hospitality, ensuring each guest feels valued and cared for throughout their stay. Your key responsibilities will include: Providing outstanding customer service during check-ins/check-outs Proactively managing guest requests and working closely with other departments to exceed guest expectations Key security tasks such as checking key facilities are locked and secure Assisting the Night Manager with audit tasks Handling reservation duties, including arrivals checks, deposits, and taking reservation calls Providing Food and Beverage assistance where required If you’re passionate about delivering great service, anticipating guest needs, and making a lasting impact, this is the perfect opportunity to help create unforgettable experiences for our guests.