About Us: Curtin Heritage Living is a not-for-profit provider of residential care, retirement living, and home care services, primarily serving older individuals in the western suburbs of Perth. As a small operator with big aspirations, we prioritise exceptional care, employing outstanding individuals and leveraging innovation and technology to enhance our services. About the Role: We are seeking two enthusiastic and customer-focused individuals to join our reception team at Marine Views Cottesloe. Available shifts are: Week 1 Tuesday 10:30 AM - 4:30 PM Friday 8:30 AM - 3:30 PM and 10:30 AM - 4:30 PM Week 2 Tuesday 10:30 AM - 4:30 PM Friday 10:30 AM - 4:30 PM Key Responsibilities: Act as a first line contact for callers, general email, and in-person contacts. Assist clients, visitors, and staff with enquiries, escalating as required. Assist with client and visitor movements, including room and service bookings. Provide a welcoming environment in the lobby/lounge/meeting rooms of our services. Sort and disseminate mail and other deliveries to both residential care and independent living clients. Undertake administrative duties including scanning, typing, data entry, some elements of online ordering, and filing. Assist with maintaining lists and registers of residents. General assistance for Waterfront Cottesloe residents and notification/escalation to the GM Independent Living. Assist and deliver additional services as listed and required. Essential Attributes: A passion for working with older people and a customer-focused attitude. Exceptional interpersonal skills with the ability to develop strong relationships with internal and external stakeholders. Professional phone manner and computer literacy. National police clearance (current within 3 years). Desirable Attributes: Experience working in aged care, community, or disability organisations. Customer service background or experience in similar roles. Experience using client relationship management (CRM). Additional Requirements: Willingness to pick up vacant shifts across both facilities (Marine Views Cottesloe and RiverSea Mosman Park), which may include weekends and public holidays.