We are currently partnering with a manufacturing company that is a global leader in their industry. Our client has a rich history of innovation and excellence. We are seeking a motivated and enthusiastic individual to join the team as a Customer Service Officer on a temporary basis for 6 months. In this role, you will be responsible for assisting customers with inquiries, troubleshooting product issues, and providing exceptional support to ensure a positive customer experience. Responsibilities: • Respond to customer inquiries via answering inbound phone calls (averaging between 40-50 calls daily) • Provide technical support and troubleshooting assistance for the company's product range • Collaborate with other departments to resolve customer issues effectively • Document customer interactions and resolutions accurately in the CRM system • Identify and escalate priority issues to the appropriate teams • Assist with various administrative tasks as needed About You: • Excellent communication skills, both verbal and written • Strong problem-solving abilities and attention to detail • Customer-focused mindset with a passion for delivering exceptional service • Ability to multitask and work effectively in a fast-paced environment • An empathetic and enthusiastic individual Benefits for You: • WFH 2 Days a week – (after the initial 4 weeks of training) • Onsite Parking • Work for a highly reputable and global company To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Todd Elliott on 03 9535 2114.