Description of the Organisation ClearSky Allied Health is an innovative and thriving allied health and support coordination organisation operating out of Brisbane with clients across Southeast Queensland and, through telehealth, nation-wide. Our growing team represents over 150 years of experience across a variety of disciplines. The quality of our work is reflected through a strong understanding of our purpose. We describe our purpose through ClearSky Allied Health’s vision, mission, and values. Vision Our vision is that all people with disabilities are recognised for their contributions to society and are empowered to create their own futures. Mission Our mission is to be a leader in championing the unique value of our clients and to support their inclusion as part of their community. Values Teamwork - We collaborate and support one another through genuine partnerships, leveraging our collective strengths and ideas to deliver the highest-quality care. Respect - We recognise and appreciate the unique abilities and strengths of others through courteous conduct and consideration for perspectives and boundaries. Honesty - We are always ethical, open, and truthful to deliver the best service and support for our clients and their families. Compassion - We deliver highest quality advice and support, sympathetic to the needs and aspirations of our clients leading their best life. Responsibility - We stand by our actions, decisions, and commitments in the best interests of our clients and partners. Excellence - We achieve success through innovation, tenacity, and leading practice, ensuring ClearSky achieves high performance and sustainability. Description of the Job Role The Receptionist role is responsible for providing front line service and administrative support across the organisation to effectively manage clients and other stakeholders. Applying a high level of customer services and attention to detail, the Receptionist works to sustain and improve front line interactions and efficiencies within business systems and processes. Key Responsibilities · Working through the Administrative Coordinator, undertake reception duties to support the day-to-day requirements of the office/clinic including being the first point of contact for our patients, answering phones, and assisting with in-person enquiries · Apply high attention to detail, accuracy and produce high quality work in-line with organisation standards. · Deliver a high level of customer service across various stakeholder groups including clients and patients from various backgrounds. · Collecting and preparing patient and clinical data and information with great attention to detail. · Handle patient invoices, payments, Medicare and health fund claims. · Make or facilitate bookings for clinicians and manage appointment schedules. · Maintain compliance and data management with the use of ClearSky’s care management system. · Provide administrative advice to staff as required. · Organise and facilitate workplace catering and functions. · Maintaining the office space and re-stocking office supplies. · Contribute to staff meetings and promote the exchange of information throughout the organisation. · Maintain strict confidentiality in relation to the organisation’s client and corporate data and information. · Maintain a safe and non-discriminatory workplace while adhering to safe work practices. · Perform all other duties as required. Measures of Performance · Delivery efficient and accurate front-line service within booking system and client management system. · Provide exceptional customer service standards within an allied health receptionist setting. · Support service agreement administration in terms of accuracy, turnaround times and deadlines to the requirements of the organisation and Administrative Coordinator. · Invoicing and receipting of payments for both in clinic and mobile clients using EFTPOS, HICAPS, Medicare, Medipass, DVA and WorkCover. · Following referral intake procedure and sending of necessary paperwork. · Ensure all files and databases relevant to the duties are kept up to date as per organisational procedures. Key Attributes · Minimum 1 years’ experience in a medical receptionist or similar role preferred. · Post-secondary qualifications or related field would be highly regarded. · Demonstrated ability to multi-tasks and complete duties within strict time-fames while providing a high-level attention to detail. · Demonstrated level of competence in the utilisation of Microsoft Office Suite. · Demonstrated high level of communication, interpersonal, negotiation and personal presentation skills, particularly in relation to positively managing the interface between field and office staff. · Ability to anticipate, plan and provide good judgement with decision making. · Ability to remain trustworthy, and professional when dealing with confidential matters. · Possession of or willingness to apply and qualify for a Queensland Government ‘Positive Notice for Child Related Employment’ (Blue Card). · Possession of or willingness to apply and qualify for a Queensland Government ‘Disability Services Positive Notice Card’. · Possess a current driver’s license. · Possess a ‘Proof of Vaccination’ for COVID-19 in accordance with ClearSky policy.