About Us At Total Health Choice, we’re passionate about making a difference in our community, supporting both the ageing population and NDIS participants. Our administration team is the heartbeat of our business, powering everything we do. We’re looking for an Administrator to join our close-knit team (trust me, we mean it – we even have inside jokes about each other’s coffee orders). We’ve created something special here – a workplace where genuine care, professionalism, and inclusivity come together naturally. Our brand new Malvern office is more than just a beautiful space; it’s where passionate people come together to create positive outcomes for the community. Right next to Malvern station and surrounded by fantastic restaurants and artisan coffee shops (perfect for our team of self-confessed foodies), we’ve created an environment where people truly enjoy coming to work. About the Role As our Administrator within this 4-person team, you’ll be at the core of our client services, ensuring smooth operations and exceptional service delivery. Working full-time (Mon – Fri) you’ll be: Managing client scheduling and creating seamless service experiences while maintaining precise therapist rosters – strong coordination skills are essential for this key responsibility Conducting OH&S pre-visit home screens and handling NDIS service agreements with meticulous attention to detail Coordinating with stakeholders including support coordinators, case managers, and our internal team while maintaining accurate documentation and invoicing Identifying and implementing process improvements to enhance our service delivery and administrative efficiency Multi-tasking across various responsibilities while maintaining high accuracy and quality standards About You Proven experience in healthcare administration or similar role Exceptional multi-tasking abilities with strong attention to detail Advanced scheduling and coordination capabilities Tech-savvy with proficiency in Microsoft Suite, PMS, and Google Workspace Quick learner who adapts easily to new systems and processes Strong communication skills, stellar customer service with a fantastic phone manner Experience with NDIS, Home Care Packages, and Allied Health (highly regarded) Natural problem-solver who takes initiative and drives positive change What Sets Us Apart Regular social events and team celebrations Continuous learning opportunities Genuine career growth pathways Connected team culture via Slack Employee recognition programs Purpose and values driven organisation Benefits Structured professional development Supportive, collaborative environment Parental Leave “Thank You Day” Leave Work-life balance focus State-of-the-art facilities Prime location next to Malvern station Annual Employee Recognition Awards Ready to Join Us? If you’re excited about making a real difference while being part of a team that values both professional excellence and personal wellbeing, we want to hear from you Apply now with your CV and a separate cover letter telling us a bit about you. And because we believe a sense of humor is essential in keeping our workplace fun and engaging – tell us your best (work-appropriate) joke in your cover letter Please note that due to the volume of applications expected, only shortlisted candidates will be contacted. We thank you in advance for your time and interest in working with us