Summary: We are seeking a highly motivated and customer-oriented Call Centre Operator to join our team. As a Call Centre Operator, you will be responsible for efficiently handling incoming and outgoing calls, providing exceptional customer service, and ensuring customer satisfaction. This role requires excellent communication skills, multitasking abilities, and a strong attention to detail. Responsibilities: Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and requests. Make outbound calls to follow up on customer inquiries, resolve issues, and provide necessary information. Maintain accurate and detailed records of all customer interactions and transactions. Provide exceptional customer service by actively listening, empathizing, and offering appropriate solutions. Collaborate with team members to ensure prompt resolution of customer issues and escalations. Stay updated on product knowledge and company policies to effectively address customer queries. Identify opportunities to upsell or cross-sell products and services to customers. Adhere to call centre guidelines, protocols, and quality standards to achieve performance targets. Continuously improve personal and team performance through ongoing training and development initiatives. Perform other related duties as assigned by the supervisor. Qualifications: High school diploma or equivalent; additional education or certification in customer service is a plus. Proven experience in a call centre or customer service role is preferred. Excellent verbal and written communication skills in [relevant languages]. Strong problem-solving and decision-making abilities. Ability to handle high call volumes while maintaining professionalism and composure. Proficient in using computer systems, CRM software, and other relevant tools. Ability to work in a fast-paced and dynamic environment. Exceptional interpersonal skills and ability to work effectively in a team. Flexibility to work various shifts, including evenings, weekends, and holidays. Strong attention to detail and accuracy in data entry test 123 notes