We are a thriving IT Services company providing consulting, support, and managed services to businesses across Sydney. We're looking for tech enthusiasts and problem solvers to deliver top-tier support as a Level 1/2 Helpdesk Engineer. Why join us? Work hands-on with the latest tech, including cyber security, networking, and cloud Learn from experienced engineers and advance your skills Friday team lunches & a supportive, close-knit team Training opportunities in networking, cyber security, and more What we’re looking for: 1–2 years of experience in a Helpdesk or desktop support role, preferably with a Managed Service Provider. Strong knowledge of Microsoft OS, O365 (Exchange, SharePoint, OneDrive, Teams), & Active Directory Experience troubleshooting software, hardware, VPNs, networking, & backup solutions Familiarity with VMware, Hyper-V, firewalls, RMM, & endpoint security Passion for learning & problem-solving Possess the legal right to work in Australia If you enjoy working in a support desk environment, assisting clients, challenging yourself and learning every day, we want to hear from you.