Systems Engineer (Level 2 IT Support) we.people has partnered with a fast-growing and forward-thinking MSP that is redefining how IT services are delivered. Their focus is on providing seamless technology experiences and driving long-term success for their clients. With a collaborative and customer-focused culture , they don’t just offer jobs—they offer careers with opportunities to grow, learn, and lead . If you thrive in a fast-paced, high-energy environment and want to be part of an industry-leading team , this is the perfect opportunity for you. The Role: Systems Engineer (Level 2 IT Support) As a Systems Engineer , you’ll play a vital role in supporting, maintaining, and optimising IT infrastructure for clients. You’ll work across a variety of environments, troubleshooting issues, implementing solutions, and ensuring exceptional service delivery . This role is based at the Brisbane HQ , with occasional client site visits to provide hands-on support and build strong relationships. Key Responsibilities: Provide on-site and remote support for desktops, laptops, servers, networks, and cloud platforms. Configure and maintain network devices (LAN, WAN, security systems, and telecom services). Configure, deploy, and maintain Microsoft 365 and Azure services . Plan and execute system upgrades and migrations with minimal disruption. Troubleshoot complex hardware, software, and network issues . Collaborate with external vendors and contractors as needed. Ensure regular maintenance and optimisation of customer IT systems. Lead or contribute to infrastructure projects both remotely and on-site. Regularly engage with customers to resolve issues and gather business requirements . Requirements Key Requirements: 3 years of experience in IT professional services as an IT Support Engineer, Systems Administrator, or Infrastructure Engineer . Strong experience supporting Windows Server, Active Directory, and Exchange . Experience with Microsoft 365 administration and support . Experience with Azure services , including setup, deployment, and troubleshooting. Knowledge of networking principles and experience with LAN, WAN, and security configurations. Proven ability to troubleshoot, implement, and proactively engage with customers . Strong documentation and communication skills. Benefits Why Join Us? A supportive and collaborative culture that values your input and expertise. Career growth opportunities , including training and development. A fun and engaging work environment —arcade games, table tennis, air hockey, and DJ decks at the Brisbane HQ The chance to work with an innovative MSP that is leading the way in IT solutions . Ready to Make an Impact? If you’re passionate about technology, problem-solving, and being part of a high-performing team , we’d love to hear from you. Apply now and take the next step in your career