About Jaybro As a leader in the civil construction sector for over 29 years, Jaybro is a full-service supplier to infrastructure, construction and maintenance contractors with offices, warehouses and manufacturing facilities across both countries, Jaybro strives to provide its customers with industry-leading service, fast delivery, expert advice and quality products. Jaybro Group is on a mission to make life easier for infrastructure contractors. Backed by empowered teams with expertise across safety, hardware, fencing, civil consumables, geosynthetics, underground utilities — We’re more than just a service provider. We’re here for you every step of the way. As Category Inside Sales - ERS at Jaybro, you will play a pivotal role in identifying for providing great service to customers, build strong relationships with customers and help to drive revenue and GP for the category. You will collaborate and work closely with other teams to ensure customer satisfaction and retention. The role will also include immersing yourself in Jaybro’s Culture and embodying our core values in every aspect of your work. Responsibilities Provide excellent customer service to both internal and external customers. Accurately enter and manage orders in the system, including portal management. Create and follow up on quality quotes. Handle inbound and outbound sales calls, emails, and other communication to convert leads into sales. Support customers by offering the right products and services. Respond quickly to customer inquiries, resolve concerns, and address post-sale issues. Assist with customer inquiries via phone and email. Keep CRM systems updated with customer info, sales activity, and pipeline status. Stay knowledgeable about key products and continuously learn about others in your category. Engage with customers to identify and close sales opportunities. Build and maintain strong customer relationships with personalised solutions. Work with other teams to ensure customer satisfaction and retention. Generate quality leads for the sales team. Meet and exceed sales and profit targets for your product category. Follow company policies and systems, including the Integrated Management System. Report any system issues or suggested improvements. Requirements Preferred experience selling to the construction/traffic industry Demonstrated sales experience in similar role Excellent communication skills Demonstrated ability to build strong customer relationships Time management & Organisational skills Experience using CRM Product knowledge / keen to learn products Ability to work autonomously and able to take ownership of results Self-motivated with passion and drive to succeed Benefits Competitive salary quarterly incentive Profit Share Scheme Certified as a Great Place to Work® Great company culture Feel like a Business Owner – Make Your Mark Dynamic & Supportive Management & Team WHEREFIT discounts Career advancement, training & development programs If you'd like to join a winning team and a company with a fantastic culture, please apply now. As part of Jaybro Group's recruitment process an online assessment & criminal history check will be required. Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.