Job Title: Administration Support Officer Start Date: ASAP End Date: 30/06/2025 Hours/day: 7 hours, 9am – 5pm with a 1 hour lunch break Hours/week: 35 hours total per week Pay Rate: $38 super OT Required: No Location: In office 5 days a week, 135 King Street Sydney, 9am – 5pm Key accountabilities of the role: • Respond to telephone, email and in-person inquiries including greeting visitors to the Commission. Ensure the provision of timely and accurate information, and redirect enquiries and escalating issues as required. • Provide a range of administrative services, including ad hoc office support; logistical support for internal meetings, meetings with stakeholders; purchase of office supplies and event catering; printing; calendar management and assisting booking travel for staff and Commissioners ensuring appropriate deadlines are met. • Circulation of documents to the wider team and rescheduling meetings on their behalf as required through the shared calendar. • Assist teams to efficiently manage large volumes of correspondence and provide the planning team with admin support during times of peak caseload. • Basic IT troubleshooting and liaison with new staff and Commissioners, including ICT and other system inductions. • Complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and readily accessible. • Submit and manage building maintenance requests for the OIPC. • Occasional support to the Business Manager with financial administrative duties during peak periods, eg. End of month. Key Challenges of the role: • Delivering multiple support activities and services in line with agreed standards, timeframes and milestones, given tight timeframes and the need to maintain accuracy and attention to detail. • Delivering exceptional customer service while maintaining clear, calm and professional communication, a high level of discretion, diplomacy and judgment, and a solutions-based approach to resolving issues that are often contentious and sensitive. Inherent requirements of the role/ Requirements Essential Skills and Experience • Experience in receptionist duties and administration support • Experience in the use of computer-based systems such as Word, Outlook, PowerPoint and Excel • Experience dealing with external stakeholders and the public to ensure smooth correspondence an clear communication at all times • Interest in financial operations is a bonus; training provided if/when required