About Trilogy Care Trilogy Care is Australia’s fastest-growing provider of the Federal Government’s Home Care Package (HCP) program. Our self-management model, rooted in the principles of choice, excellence, and integrity, aims to deliver more value and independence to our care recipients. We are passionate about empowering older Australians to remain in their own homes by offering flexible, personalised care that aligns with their lifestyle choices. As a team member, you will be part of a workplace that fosters innovation, ownership, and professional development. We strive to create a collaborative environment where our employees are valued, respected, and equipped to deliver exceptional care. About the Role As a Compliance Officer at Trilogy Care, you’ll be at the heart of our operations, ensuring our partner organisations meet important compliance standards. This role is ideal for someone who thrives in a structured environment, enjoys working with documentation, and values accuracy. Your day-to-day will include: Reviewing and verifying essential compliance documents (insurance, police checks, etc.) Entering and managing data within our CRM system to keep records accurate and up to date Communicating with service providers via phone and email, helping them navigate compliance requirements Following a clear checklist to ensure every compliance step is met Supporting the payment process by confirming all necessary documents are valid This is a great opportunity to grow your skills in compliance and administration, while contributing to high-quality care services. Key Responsibilities • Conduct thorough documentation checks, verifying insurance, police clearances, and other compliance requirements • Perform data entry and maintain accurate records within our CRM system, updating details as necessary • Communicate with service providers via phone and email to request documentation, and provide support for compliance requirements • Follow a detailed checklist to complete compliance checks and document reviews • Support a smooth payment process by ensuring all service provider documents are valid and up-to-date Skills and Qualifications Experience in administration or customer service (document management and data entry a plus) Strong organisational skills and the ability to follow structured processes Familiarity with Microsoft 365 (Word, Excel, Teams) and CRM systems (Zoho is a bonus) Interest in aged care, Home Care Packages, or NDIS (helpful but not required) If you love keeping things organised, ensuring accuracy, and working with a supportive team, we’d love to hear from you Trilogy Benefits • New and expansive King Street office with excellent facilities, close to multiple transport options, cafes, restaurants, and supermarkets. • Enjoy a vibrant team culture and active social events calendar. • Salary packing opportunities to increase your take home pay • Total support from your managers and accessible services to help you thrive in both your work and personal life. • Employee Assistance Program (EAP) support for you and your immediate family members. • Discounts available to employees for everyday expenses including your morning coffee and wellness activities Mandatory Requirements • Current federal police clearance (issued within the last 12 months). • Valid Australian work rights (e.g., passport, birth certificate) Unlock Your Potential with Trilogy Care Join a purpose-driven team and contribute to a Trilogy Care legacy that values Choice, Excellence, Integrity, Ownership, Innovation, and Wellbeing. This is a fantastic opportunity for a dedicated individual to make a real impact in a fast-growing organisation while continuing to develop and refine their professional skills. Apply now to grow with us as we shape the future of care