Customer Service Executive - Sydney Your new company As a global freight forwarder, they are dedicated to delivering exceptional service excellence worldwide. With expertise in international logistics, they specialize in efficiently managing shipments across the globe. Their priority is to ensure swift and reliable delivery to any destination, providing peace of mind for their clients. Your new role- Customer Service Executive Your job duties & responsibilities as a Customer Service Executive include but are not limited to the following: Maintain Portfolio of clients as assigned. Maintain Client Work Instructions and request changes with Client Implementation for SOP amendments. Order follow-up using in-house systems Monthly / Quarterly Rates maintenance for key customers based on the Account Manager’s instructions. Handling quotations, and costings to win business Handle customer inquiries and help as required Manage order status reports / In transit reports for clients What you will need to succeed Thorough understanding and experience within freight forwarding Customer Service Executive experience Good communication and interpersonal skills, with the ability to communicate effectively both verbally and in writing Customer service driven attitude with the ability to find efficient solutions for the customer Ability to understand and improve processes and IT system settings in order to understand and map complex customer requirements Highly motivated, proactive attitude, taking preventive actions with the goal of customer retention Innovative, demonstrate initiative, and be highly adaptive to the changing environment Co-operative working style, informing internal stakeholders/departments pro-actively Ability to build and maintain relationships with clients Time management and prioritization skills What you'll get in return As a Customer Service Executive you will have a brilliant career opportunity within the freight forwarding space where you will work in a mentoring and supportive environment with a collaborative operational team. Your salary will be highly competitive, and you will be able to own the role at hand. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume, or call Thomas Hunter now at 0437 537 710. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion.