Cloncurry Shire Council is seeking an Airport Customer Service Officer to join the team. $42 per hour (inclusive of casual loading) Approximately 25-35 hours per week ABOUT THE ROLE ROLE The Airport Customer Service officer is a casual role that forms a critical component to the success of the Airport Operations. This position is a role that is responsible for the smooth operation of passenger Check in and boarding of passengers onto the aircraft and assisting arriving passengers. KEY RESPONSIBILITIES IN THIS ROLE Passenger Check in and boarding of passengers onto the aircraft and assisting arriving passengers Communicating with Aircraft Pilot and Flight Crew. Providing special assistance to passengers who are disabled or Frail, VIP’s, parents with infants, and unaccompanied minors. Assisting passengers with lost luggage queries. Using the PA system to update passengers. Assisting, as directed, during times of disruption or emergency. Checking and responding to emails. Conducting and assisting with audits. All administration duties as required. Ramp Handling duties. Assisting in cleaning of the Airport Terminal. Other duties as reasonably expected within the scope of the position, abilities, and training. ABILITIES, SKILLS AND KNOWLEDGE REQUIRED Possess well-developed interpersonal and communications skills; Possess well-developed customer services skills; Possess sound literacy and numeracy skills; Well-developed time management skills Self-motivated team player who has a desire for continuous improvement KEY SELECTION CRITERIA Hold and maintain a current manual C Class driver’s licence. Possess excellent interpersonal and communication skills to the extent required to communicate with those with varying levels of education and understanding. Possess well developed conflict resolution skills with the ability to control sometimes volatile or sensitive situations. Possess a high level of attention to detail to the extent that ensures the Aerodrome operates effectively and in accordance with relevant legislation. Have sound literacy and numeracy skills to the extent required to complete reports. Locals are encouraged to apply Applications close 21 March 2025 at 5:00 pm. If you have any questions about the role please email councilcloncurry.qld.gov.au Cloncurry Shire Council Reserves the right to commence recruitment prior to the closing date should a suitable candidate apply To apply online, please click on the appropriate link below.