Fantastic opportunity with Adelaide location High profile, Influential National Organisation Attractive staff benefits The Organisation HIA has been proudly representing the Australian residential building industry for over seventy-five years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creating real change providing quality services at the lowest possible cost, and working with the sector to maintain high standards. The Role The Customer Service Coordinator (CSC) is primarily responsible for the compliant and supportive registration, progression and completion of students across a designated region by providing a high level of customer service and support mechanisms to ensure quality outcomes and KPI’s are achieved. The Customer Service Coordinator ensures all students are provided the training and support to progress at required milestones and complete training within allocated timeframes. The CSC will work closely with HIA team members to ensure quality, compliant management of a designated but flexible student caseload. The CSC will also assist in the processing of registrations and LLN assessments. Key responsibilities for this role include Registrations Using HIA Learning Systems progress and complete student registrations Planning Create progression events to check and ensure student completion. Student Management Conduct comprehensive and productive student follow ups to ensure student progression and completion. Trainers Liaise with contracted trainers/assessors as required. Culture/Teamwork Proactively drive a positive sales and service culture. Administration Ensure accurate record keeping in VETtrak – attendance, contact, tasks, student communication, email. Knowledge Maintain a current understanding of industry issues, builders’ registration and licensing requirements. The ideal applicant will have the qualities of: High level of interpersonal and communication skills High level of administrative skills RTO experience desirable Well-developed organisational and time management skills Ability to foster and develop work relationships Self-motivated and able to work independently If you are interested in this position, please submit your application by clicking on the link to apply before 6 March 2025. Any queries regarding this position can be directed to recruitmenthia.com.au A full job description can be found in the Careers section on our website, careers.hia.com.au.