About the organisation: Are you a compassionate and customer-focused professional looking for an opportunity to support individuals navigating health and aged care services? We are seeking an Inbound Sales & Customer Service Consultant for a temporary contract with an immediate start to assist customers in accessing and transitioning into the care services they need. About the Role: As a Inbound Sales & Customer Service Consultant, you will play a vital role in supporting new and existing customers through personalized health and aged care guidance. You will manage inbound inquiries, nurture leads and ensure a seamless onboarding experience. Working within a highly collaborative team, you will use digital tools and structured interaction guides to provide an exceptional customer experience. Duties: Customer Engagement: Respond to customer inquiries, build rapport and provide tailored guidance on available care services. Lead Management: Nurture prospective customers, manage referrals, and drive conversion rates. Onboarding Support: Assist with service agreements, initial assessments, and transition planning. Collaboration: Work closely with internal teams, including scheduling and care partners, to ensure smooth service delivery. Compliance & Governance: Adhere to industry regulations, maintain accurate records, and uphold workplace health and safety standards. Skills & Experience: Strong background in aged care, community services, or healthcare customer support. Excellent communication and interpersonal skills with a customer-first mindset. Strong background in Sales or Contact Centre - Interfacing or Retail background experience Ability to manage multiple inquiries while maintaining a high level of attention to detail. Experience working with digital CRM is highly desirable. Certificate III or above in community care, aged care, or administration (desirable but not essential). Benefits: Immediate start – fast-tracked recruitment process. Supportive team environment with hybrid work flexibility. Make a direct impact in the lives of individuals seeking care and support. Competitive hourly rate & training provided. Rotating fortnightly rostered hours - Week - 1 8:00 AM - 4:00 PM & Week 2 - 9:00 AM-5:00 PM If you are available immediately and have a passion for supporting individuals in their healthcare journey, we would love to hear from you Join a Leading Organization & Make a Difference How to apply Click APPLY or contact Jenny Hiep at jhiepfourquarters.com.au and submit your resume and a brief cover letter highlighting your suitability for the role. Please note: Only successfully shortlisted candidates will be contacted. Please add your suburb of residence on your resume Due to lack of public transport Candidates must have a car