Job Summary Join one of Australia’s largest insurers Be part of a National Support Centre that is delivering exceptional service to their domestic insurance policy holders. If you have a passion for helping customers and thrive in a fast-paced environment, this is your opportunity to roll your sleeves up and challange yourself $32.50 per hour Super - get payed for EVERY hour worked Benefits Opportunities for professional development and training Collaborative and supportive team environment Flexible part-time hours Gain valuable experience within a reputable organisation Key Responsibilities Provide outstanding customer service by responding to inbound calls and emails from customers daily Engage with customers to resolve queries and provide effective solutions Meet daily individual targets while ensuring compliance with company standards and expectations Handle objections professionally, focusing on delivering customer success Maintain high standards of call handling times and call quality Requirements Minimum of 1 year experience in a phone-based customer service role would be highly regarded Immediate availability Availability to work on a rotating roster, including weekends Proven ability to deliver superior customer service and manage challenging conversations positively Strong active listening, problem-solving, and rapport-building skills Experience with handling high volumes of phone and email enquiries Excellent professional communication and interpersonal skills Tech-savvy and comfortable using various software tools If you think this could be the role for you then please apply now Or, if you have any questions please contact Daniel Karmazin from Fuse Recruitment on 0432 761 888 or dkarmazinfuserecruitment.com At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a claims management professional looking for your next opportunity, we'd love to hear from you If you know someone looking for a job, refer them to us and we'll give you $500 if we find them a new role ChooseFuse Fuseinsurance