Are you a confident communicator with a passion for customer engagement and sales? Join a well-respected not-for-profit organisation and play a key role in driving supporter retention and fundraising success. About the Role As a Customer Service – Outbound Sales Officer , you’ll be at the forefront of supporter engagement, making outbound calls to retain donors, increase contributions, and strengthen relationships. Your role is crucial in ensuring a seamless and positive experience for supporters while achieving key revenue and retention goals. Key Responsibilities Make outbound calls to supporters, engaging them in fundraising campaigns and retention efforts. Deliver exceptional customer service across phone, email, SMS, and online/webchat. Promote donor retention by offering tailored solutions to maintain involvement. Achieve key performance targets, including supporter retention and call volume. Process donations accurately while adhering to financial policies. Maintain precise data entry and record-keeping within CRM systems. Handle supporter inquiries and concerns professionally and efficiently. Participate in fundraising and marketing initiatives to enhance engagement. Attend training sessions to refine sales and retention techniques. What We’re Looking For Essential Skills & Experience: Strong customer service experience (sales, call centre, fundraising, or tele-sales preferred). Confident phone manner with the ability to build rapport and ask for donations. Sales-driven mindset with experience in outbound calls and retention strategies. Excellent communication and relationship-building skills. Strong attention to detail and proficiency in data entry and CRM/database management. Ability to follow scripts and procedures while adapting to supporter needs. Proficiency in MS Office and familiarity with CRM systems. Problem-solving skills with the ability to handle objections and difficult interactions. A team player who thrives in a target-driven environment. Personal Attributes: Proactive and results-focused, with a passion for sales and customer engagement. Resilient, adaptable, and confident in making outbound calls. Warm, friendly, and persuasive communicator. Motivated by achieving targets and contributing to a meaningful cause. Additional Information A successful candidate will need to complete a Police Check and Working With Children Check. Reference checks and verification of relevant qualifications (if applicable) will be conducted. Why Join Us? Work in a purpose-driven organisation where your sales skills make a direct impact. Be part of a passionate, supportive, and mission-focused team. Opportunity to develop your skills and grow within the role. How to Apply If you’re a sales-driven customer service professional looking for a rewarding and impactful role, we’d love to hear from you Please submit your resume and a cover letter addressing the key selection criteria. Apply today and be part of something bigger