Role Definition Position Title: Office Administrator Reports to (position): Dialysis Clinic Manager Primary purpose of the role: - To provide high quality level of reception and secretarial services to the patients, staff and Manager at the clinic in a caring and supportive manner. - To perform the clerical and administrative functions required to efficiently operate a dialysis clinic. Key Responsibilities General Administration - Answer the switchboard in a courteous and professional manner. - Liaise with patients and their families in a compassionate manner. - Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda and creation. - Responsible for petty cash dispersal and reconciliation. - Responsible for maintaining the levels of and ordering general office supplies. - Actively participates in the quality improvement program. - Coordinate the use of the centre for physicians and/or public hospital visiting staff. - Act as a contact point for IT issues in the clinic. - Collate and forward state statistics and internal Clinics statistics as required. - Data entry as required. - Manage accounts payable processing for the Clinic. - Liaise with maintenance contractors to enhance the operational work area and ensure compliance with the occupational health and safety policy. - Provide administrative support for the Clinical Advisory Committee (where applicable). - Organise transport for patients to and from the dialysis clinic. - Book and manage appointments for patients. - Other duties and responsibilities as assigned by the Clinic Manager. Billing Administration - To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system. - Prepare and collate all required supporting documentation required to accompany invoices. - Undertake banking procedures for all cheque and cash payments. - Prepare and maintain an accurate record management system of all patient records. - Prepare and maintain reconciliation records. - Forward ISIS data to State related Health Commission on a monthly basis. - Forward HCP data to Private Health Funds on a monthly basis.