The Company… As a leading precious metals company based in Sydney, this organisation has built a strong reputation for excellence in bullion trading, refining, and investment services. With a long-standing history and a commitment to quality, they provide individuals and institutions with trusted solutions in gold and silver. Known for their innovation and expertise, they offer a dynamic and fast-paced work environment where professionals can thrive in the world of precious metals. The opportunity on offer is a permanent part time role, working the hours of Monday – Friday 10am – 3pm with the occasional Saturdays, located in Sydney CBD. The Benefits… Industry Expertise: Work with a reputable leader in the precious metals market. Collaborative Environment: Team-oriented culture that values input and cooperation. Career Development: Access to training, mentoring, and growth opportunities. Job Stability: Enjoy job security in a long-established, stable company. Employee Well-being: Competitive pay, supportive management and work-life balance support. Innovative Workplace: Exposure to cutting-edge practices and technologies. The Job… Reporting through to the Customer Service & Sales Manager, you will be responsible for the following duties: Provide exceptional customer service by greeting and assisting clients in a professional and welcoming manner. Offer expert advice on gold, silver, and platinum bullion while identifying opportunities to upsell and cross-sell products. Process transactions accurately, including cash and electronic payments, while ensuring compliance with company policies and regulations. Handle phone and email inquiries, manage order processing, invoicing, and maintain accurate inventory records. Maintain showroom displays, ensuring a professional, secure, and organised workspace. Build and nurture relationships with new and existing clients to drive repeat business and enhance customer loyalty. You… To be successful in this opportunity, you must be experienced in the following areas and possess the below personal qualities: Minimum 3 years experience in customer service and sales, ideally in retail, financial services, or the luxury goods industry. Strong communication and interpersonal skills with the ability to engage and build rapport with clients. Strong attention to detail and accuracy in processing transactions and handling valuable products. Ability to work efficiently in a fast-paced environment while maintaining a high level of professionalism. A proactive and team-oriented attitude with a commitment to delivering exceptional service. Ability to adhere to compliance and security procedures when handling transactions and client information. How to apply… If you’re passionate about providing exceptional customer service and eager to work with a leading Australian organisation, we’d love to hear from you Apply now with your resume and cover letter or reach out to Jenny Quigley on 02 9002 5005 for a confidential discussion or email jquigleysbrecruitment.com We take the security of our candidates seriously and will never ask for your bank details during the hiring process nor will we contact you via WhatsApp or Telegram. If you receive any communication from us requesting this information, please do not respond and contact us immediately.