Play a crucial role as an Administrative Arranger, joining a well-regarded organization in the funeral services industry. This pivotal role based in Cairns, will see you lead in providing exceptional administrative support while also driving the arrangement of meaningful funeral services, ensuring families are supported with compassion and professionalism during their time of need. This role offers a wealth of benefits designed to support your professional and personal well-being. You'll embark on a comprehensive 3-week training in Brisbane (back every weekend), complete with travel, encompassing practical skills and e-learning. Further benefits include an Employee Assistance Program , discounted insurance, optional vaccinations , opportunities for salary packaging , birthday leave, and more All of this is set within a positive and supportive team culture, allowing you to truly thrive and make a lasting difference. Salary: $58,900 p.a. with an increase to $64,000 p.a. following a 6‑month probationary period, plus superannuation Work Type: Full-time, permanent. Start Date: ASAP Requirements: Proven administrative experience and computer literacy. Current unrestricted driver’s license (automatic license acceptable). Comfortable and respectful in dealing with all aspects of death and bereavement. Exceptional customer focus with strong communication skills. Meticulous attention to detail and the ability to follow instructions precisely. Sensitivity and empathy when dealing with grieving individuals and their diverse beliefs. Physical and psychological fitness to perform manual handling. Ability to adhere to the company's tattoo policy, ensuring all tattoos are covered during services. Good understanding of English. Responsibilities Be the first point of contact for clients, visitors, and telephone inquiries, ensuring a professional and welcoming environment. Drive the efficient and accurate completion of all administrative tasks, including data entry, document processing, and mail handling. Deliver exceptional funeral arrangement services, identifying and meeting client needs with sensitivity and respect. Coordinate and direct funeral service logistics, liaising with service providers and communicating funeral plans. Ensure meticulous completion of all funeral paperwork and financial transactions. Actively participate in day-to-day operational tasks, including attending funerals, transfers, and mortuary duties. Maintain compliance with all company policies, procedures, and safety standards. Foster a positive and collaborative team environment. Purchasing items, organizing contractors, and assessing stocks and stock takes. Ready to make an impact and join a team that values your expertise? Apply directly Questions? Contact Laura: laura.odonovansandyou.com.au