Job Title: Customer Service Representative (CSR) Number of Positions: 10 Location: Lithgow Contact Centre Start Date: 24/03/2025 End Date: 19/09/2025 Pay Rate: $36.11 per hour Superannuation Working Hours: Up to 7 hours per day / 35 hours per week About the Role: We are seeking experienced Customer Service Representatives (CSRs) to join our team based in the Lithgow Contact Centre. In this role, you will be part of a dynamic team working within the Road Safety 2 lines. The position will involve handling customer inquiries, providing solutions, and ensuring a high level of customer satisfaction. The role requires flexibility, as you will work a rotating roster across a 7 am – 7 pm window, Monday to Friday. Successful candidates will be placed on a 2-week rotating shift schedule, meaning you will alternate between different shifts (early, mid, and late) every two weeks. Key Responsibilities: Provide exceptional customer service and assist customers in a professional and timely manner. Answer inbound calls and respond to inquiries related to road safety. Manage customer emails and provide written responses in a clear and effective manner. Follow procedures and maintain a high level of attention to detail. Work with Team Leaders and Subject Matter Experts (SMEs) to resolve complex queries. Essential Skills and Experience: 2-3 years of experience in customer service, whether from a call centre, administrative, or retail background. Strong written and verbal communication skills. Experience working in an office environment is highly desirable. Intermediate computer skills (typing, using a mouse/monitor). Proficient in Microsoft Office Suite, particularly Outlook and Teams. Technically savvy with the ability to quickly learn new systems (specific software will be taught). Desirable: Previous government experience is a plus, though not required. Strong email etiquette and customer service principles. Training and Development: The successful candidates will undergo a comprehensive 12-week training and nesting period. This will involve classroom training followed by hands-on experience working closely with SMEs. After the nesting period, you will be assessed to ensure you are competent to work independently. Work Location: The role is based at the Lithgow Contact Centre. On-Site Requirements: The successful candidates will need to attend the office for training and nesting periods. There may be occasional in-office requirements for meetings or IT support. Work from Home (WFH): While the majority of the role will be on-site, there may be potential for WFH arrangements depending on your performance and business needs. If transitioning to WFH, candidates must have a reliable internet connection and meet the following technical requirements: A minimum internet speed of 5 Mbps download and 2 Mbps upload, with latency under 60ms. A functional mobile phone with good reception for contact and 2FA VPN connectivity. Benefits: Competitive pay rate of $36.11 per hour superannuation. Work within a supportive team environment. Opportunity to work on a meaningful project with real-world impact. Professional development and training opportunities. Aboriginal and Torres Strait Islander candidates strongly encouraged to apply. Only shortlisted candidates will be contacted. Applications received after the due date may be considered for similar roles. "Indigeco Acknowledges the Traditional Custodians of country throughout Australia and Recognise our Brothers & Sisters Connection to Land, Waters and Community. We pay our Respects to our Brothers & Sisters our Culture & to our Elders past, present & future".