About the Company Our client is a highly regarded Australian company, delivering exceptional products and services across banking, investment, health, and general insurance. They play a vital role in supporting Australians in their daily lives and are now seeking experienced Customer Service Consultants to join a new team within their Assisted Living Services division based in Clayton. About the Role As the first point of contact for inbound customer inquiries, you will be responsible for delivering an outstanding service experience. You will provide expert guidance on Assisted Living products and services, ensuring customers receive the support they need. Additionally, you will conduct outbound follow-ups on warm leads to enhance customer engagement. This is a full-time, permanent role under a hybrid work model, requiring 2-3 days in the Clayton office per week. The position operates on a rotating Monday–Friday roster between 8:00 AM and 6:00 PM. Key Responsibilities Deliver exceptional customer service in all interactions. Manage inbound enquiries and conduct outbound follow-ups on warm leads. Proactively anticipate customer needs and provide seamless support. Meet KPIs and service standards for customer interactions and administrative tasks. Contribute to a culture of continuous improvement within the team. Skills & Experience Proven experience in a contact centre environment, ideally within aged care or assisted living services. Strong interpersonal and written communication skills. Demonstrated ability to meet KPIs in a customer service role. Excellent organisational and time management skills. Perks & Benefits Competitive salary with an attractive incentive program. Hybrid work flexibility (2-3 days in-office). Exclusive company discounts on various products and services. Learning and career development opportunities. Additional paid well-being and community volunteer days each year. Click “Apply Now” to submit your application online. For further information, contact James Brick at 0400 359 332 or email your resume to jamesiasrecruitment.com.au.