Are you an experienced IT professional passionate about problem-solving and providing top-tier support? We seek a System Support Engineer to join our client's dynamic team. This role offers an exciting opportunity to work in a high-paced environment where your technical expertise and customer service skills will make a significant impact. Key Responsibilities: Act as the first point of contact for end-user support and maintenance within the desktop computing environment. Assist with troubleshooting Windows 11 OS and desktop applications. Ensure timely resolution of service requests based on priority and service levels. Provide basic system administration and network support. Support and troubleshoot mobile devices as needed. Escalate unresolved issues to the appropriate teams. Provision and set up new IT equipment with attention to detail. Manage technology asset purchasing, inventory control, and tracking. Collaborate on IT projects as assigned. Participate in after-hours IT support on a rotating schedule. Required Skills & Experience: 2 years of experience in a system/helpdesk support environment. Hands-on experience supporting Windows 10/11 in complex business environments. Experience with Microsoft Active Directory and Entra in a hybrid environment. Office 365 administration knowledge. Basic networking knowledge. Exposure to cloud computing (advantageous). Excellent verbal and written communication skills. Strong ability to remain professional and composed in high-pressure situations. Passion for technology and a willingness to continuously learn and grow. Strong customer service mindset with a proactive approach to problem-solving. High work standards and accountability in task completion. Strong decision-making skills and ability to analyze data for effective solutions. Excellent time management and organizational skills. Energy and enthusiasm to operate effectively in a high-paced environment. A people person Why Apply? Award-Winning Workplace: Recognized as a Great Place to Work Commitment to Innovation: They foster a culture that encourages continuous improvement and creativity. Career Growth Opportunities: Benefit from tailored development plans and a promote-from-within philosophy Bonus Structure: Based on your performance, you can earn up to a 6k bonus We would love to hear from you if you are a tech-savvy problem solver who thrives in a collaborative and fast-moving environment Apply today and take the next step in your IT career.