Introduction Join one of Southeast Asia's largest specialised clinic groups Established in 2003, City Fertility is one of Australia's leading IVF and fertility services group with 12 IVF clinics, 70 consulting rooms and 60 fertility specialists nationwide. City Fertility Career Opportunities: https://www.cityfertility.com.au/about-us/career-opportunities/ What we offer: Competitive salary Extensive support networks Parental Leave and Fertility Benefits Program Professional development and career development opportunities Access to an Employee Assistance Programs for physical, mental, social, family and financial support Description About the Role Patient Services Administrator FULL TIME / PART TIME / FIXED TERM Opportunities at the Sunnybank or Newstead clinics The purpose of this role is to manage the day to day running, productivity and efficiencies of the patient services department to provide primary quality care to patients and provide quality customer service to patients, clinicians, and other departments within the business. We are committed to the development of our people and invest in ongoing training to improve performance, provide career development opportunities and offer competitive salaries. City Fertility is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute to our progressive business. Skills And Experiences About you (criteria) You will be patient focused, compassionate, supportive and a team culture promoter. Required for this role: Minimum Grade 12 Qualification (or equivalent) Capacity to work in Australia Ideally you will bring the following to the role: Minimum 12 months office administration, reception or similar Minimum 12 months customer service experience Medical reception or administration (advantageous) Functioning in a semi-autonomous office environment Intermediate Microsoft Office (Excel, Word, PowerPoint, Outlook Practice management software i.e. Clinic to Cloud, Genie (advantageous) Capacity to undertake on the job training to have a basic understanding in: Basic Informed consent and decision-making processes Patient privacy and confidentiality Basic female / male anatomy Basic menstrual cycle and hormones Basic female / male infertility Basic semen analysis Basic implantation and foetal development Basics of Assisted Reproductive Technology (ART) Basic ART cycle types Basic counselling for IVF patients Basic donor and surrogacy program Basic general information on donated gametes / embryos Workplace Health & Safety City Fertility quality and compliance requirements City Fertility protocols, policies and processes Australian and State Legislation APPLICATION PROCESS If this is the role for you, lodge your application via Seek by providing a cover letter and resume. Please specify which clinic you would like to apply to in either your cover letter or resume. Closing Date: 19 March 2025 (may close earlier). All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy. An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement. Only candidates that can provided proof of full Covid-19 vaccinations will be considered. Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations. All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy. We are committed to the development of our people and invest in ongoing training to improve performance, provide career development opportunities and offer competitive salaries. City Fertility is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute to our progressive business.